Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you received a damaged item, please send email along with images of damages to firstname.lastname@example.org
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to: 5331 West San Fernando Rd, Los Angeles, CA, 90039, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There are certain situations where only partial refunds are granted:
* Any item that is returned more than 30 days after delivery, upon managements discretion.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items, clearance, or monthly special items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges allowed in-store only for new, unused items in original packaging only. Manufacturer damages exempt. Call 818-241-2724 or email firstname.lastname@example.org for more information.